A Patient Relations Specialist is essentially the Client Concierge of a medical practice and is thus expected to deliver a 5-star customer experience to every patient or client that he/she encounters. You are the first interaction for our patients, and it is imperative that you make each patient feel welcomed, comfortable, and hopeful. Patients should be greeted enthusiastically by phone and in person, and patient needs should be accommodated whenever possible.
The Patient Relations Specialist is also responsible for clinical administrative functions, such as answering phone calls, patient intake, registration, scheduling, demographics data entry, insurance verification, collecting payments, patient and authorization follow-up, and ensuring that patient insurance billing is both accurate and timely. This person is a team player, leading the charge with exceptional customer service, a passion for personalized service, and a strong ability to learn new tasks quickly, including processes within the clinic and software navigation.
Benefits of Being on the ProMotion Team:
- Competitive Salary
- 72 Hours of company paid holiday time + Accrued PTO that grows with time
- Medical, dental, vision, disability, and life insurance
- 401(k) with Company Match
- Professional development opportunities
- Potential relocation assistance
To be successful in this position, you will need:
- Excellent customer service skills
- The ability to multitask
- A high degree of detail orientation
- The ability to communicate effectively and professionally
- Excellent rapport building skills,
- The ability to work closely with a team
- The ability to sit, stand, kneel/stoop, and lift up to 45 lbs.
- All applicants must be age 18 or over to be eligible for employment
- College or associates degree preferred
Our mission at ProMotion Rehab and Sports Medicine is to inspire and promote wellness through comprehensive rehabilitative and preventative physical therapy and occupational therapy services. We are committed to providing our communities with the highest quality of care, emphasizing patient experience, research, education and clinical outcomes. We use an evidence-based approach to guide our treatment decisions, which allows us to provide our patients with the most optimal rehab experience and outcomes.
Core Values
- Excellence
- Community
- Education
Guiding Principles
- Patient Focused – Understand and develop relationships with patients to provide high quality experience and outcomes
- Respect for Others – Treat others with dignity & respect. Value diversity. Encourage and practice teamwork.
- Feedback & Communication – Helping the team grow through performance feedback and effective communication.
- Continuous Improvement – Review, Learn, Adjust, Improve
Healing Through Motion
At ProMotion, our physical therapists and occupational therapists know that many neuromusculoskeletal problems and pain can be solved through movement. We are here to help you improve your movement experience, thereby improving your human experience. That is why our motto is “Move Better. Live Better. Play Better.”
High-Quality Care
We are committed to providing our communities with the highest quality of care, emphasizing patient experience, research, education and clinical outcomes. We use an evidence-based approach to guide our treatment decisions, which allows us to provide our patients with the most optimal rehab experience and outcomes.
Patient-Specific Individualized Care
We know that the rehab journey is important, but the destination is most important to you when you’ve been sidelined by an injury. We are committed to giving you our undivided attention, not only when you enter in our doors on your first visit, but at every visit after that, until you meet your goals.
